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Tuesday, February 10, 2009

Testing the FreeTaxQuestion site

Last month decided to test out Intuit's online tax site FreeTaxQuestion. Through this site, Intuit was offering free tax advice through the end of January.

The site was very easy to use. Just had to fill out some basic info such as Name, email, phone and good contact time, along with my question. As soon as I submitted my question, within approximately 5 minutes I received a call from one of tax advisors. He was very professional and courteous. I thought I could only ask him one question (the one I had submitted) and was planning to submit my questions again through the Web site. However, the advisor said that I could ask him additional questions. So in just one call, he answered all my three questions. The entire conversation took less than 10 minutes.

At the end of the call, he asked me to fill out a survey that I will be getting from Intuit as whether or not he gets rehired next year depends on the customer feedback about him. Sure enough, after his call, I got the survey link - took about a couple of minutes to fill it out.

I could have contacted IRS also for free but with that would probably have taken more time and would have involved getting transferred around several times before I had gotten all my questions answered. In contrast, using the FreeTaxQuestion was a nice and easy process.

posted by Ruby @ 9:14 AM

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