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Thursday, May 22, 2008

Airlines to passengers: We are also not happy with our bad customer service; we will make it worse

Airlines seem to bent on making customer experience of air travel from bad to worse. In the recent past, most airlines only started charging for the second piece of checked baggage. However, American Airlines has upped the ante of passing as much cost as possible to its customers. It will now charge customers $15 to check even the first baggage.

What's next? "Pay toilets in the coach cabin maybe," joked longtime airline consultant Mike Boyd.

While the price of gas is soaring and that's hurting all airlines, I think this additional charge on passengers who are simply bringing one bag is extremely annoying.

"It's ridiculous," said Louise Schum, a 23-year-old student from Steamboat, Colo., on a 10-hour layover at Miami International Airport. "Charging for luggage is the cutoff line."

What's bad is that while most of us consumers are already feeling the heat of high inflation, charges like these are only the begining and only like to increase in future.

Travelers are likely to see other carriers follow suit, assuming the change becomes permanent.

"They're always going to be looking for additional ways" to make money, said Ray Neidl, who monitors the airline industry for Calyon Securities.

For details, see:

AP/Yahoo.com: American Airlines to charge for first checked bag

Related article:

Yahoo.com: Survey: Passengers call airline service 'dismal'

posted by Ruby @ 8:07 AM

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