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Thursday, February 07, 2008
United Airlines' art of annoyance
In recent years, am surprised by the airlines creativity in tacking on new fees to boost their revenues. They have been reducing the seats available for frequent flier redemption, have reduced the expiration period for frquent flier mileage, started charging for food, and so on. Now, United Airlines (UAL) has found another annoying fee - $25 for checking in second baggage on non-refundable domestic economy flight tickets. The fee is not charged if you have a status in the frequent flier program at United or one of its Star Alliance partners.

I can understand airlines charging fee on carry-on bags but this fee, which will primarily hurt non-frequent travelers, is completely eggregious. Guess, that's another reason to fly light or take business to some other airline. However, I hope for all their creativity in finding new sources of revenues, airlines are also creative enough to boost their profit consistently rather than knocking on the door of bankruptcy after every few years.

For related articles, see:

SmarterTravel.com: United's new bag fee hits infrequent flyers hardest

Reuters: New UAL bag check fee ruffles travelers' feathers


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posted by Ruby @ 7:34 AM  
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