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Tuesday, October 31, 2006

Cancellation of international air tickets

In my last post, I had mentioned about the easy and less expensive booking international tickets originating outside the US via Orbitz.com. Another pleasant part of dealing with Orbitz was that I had to cancel my flights the next day after buying the tickets as the lay over between the air flights was very long. I was under the assumption that like more airlines, Orbitz would charge $100-$150 per ticket since the tickets were non-refundable. However, when I went to Orbitz's site, I was allowed to cancel the tickets without any ticket penalty; not sure if it's a standard policy of Orbitz or it was because I was canceling within 24 hours of buying the ticket. The air fares were refunded to me. However, the service fee of about $15-$20 that was charged by Orbitz at the time of buying tickets was non-refundable. So except for the small service fee, I was pleasantly surprised of not having to pay $150/ticket penalty for ticket cancellations.

I eventually ended up buying the tickets using another site called SideStep.com for different dates. Orbitz's prices were a bit high for the new dates but fortunately, SideStep.com brought back fares that was very reasonable. The site is able to retrieve fares from multiple airlines sites, and offered me the best fare on British Airways site. From SideStep.com's site, I was able to navigate to British Airways site and was able to book the tickets. Unfortunately, British Airways' site did not take my credit card, so I had to call them with my booking code and was charged $40 additional fee because of using their phone reservation agents. I have requested British Airways to waive the charge since I had booked every thing online and tried to make the payment online but was not allowed by the site. Hopefully, they will waive the charge although so far, I haven't heard anything from them yet. Regardless, it was still good to have been able to buy tickets in the US at a decent price even though the flights originated outside the US.

posted by Ruby @ 6:13 AM

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